FAQ
Common customer care questions
You can contact us by speaking to our friendly staff at our head office:
- Phone: (+91) 87991 57110
- Email: cuddlecraftindia09@gmail.com
When you purchase from our online store, you will have the option to create an account. Having an online account with us allows you to access your orders from our website.
Unfortunately when an item is sold out, the item is no longer available for purchase and no pre-ordering is allowed.
No. Â credit card number and security code are never stored on our website.Â
GST is included in the purchase price of our products.
Common Shipping questions
We are based Gujarat, so for most locations across India, please allow 3 – 5 business days to receive your order.
Please contact us immediately if you need to change the shipping address for your order. You can do so by emailing cuddlecraftindia09@gmail.com
We currently ship to :
- India
Common Returns & Exchange questions
We will happily exchange goods within 14 business days of receipt of goods. Goods can be exchanged as long as they have not been worn, damaged or packaging tampered with, and tags are still attached. If goods are faulty a refund or exchange won’t be offered.
Please include a stamped, self-addressed postal bag (pre-paid satchel) when returning goods for exchange.
Please note: All sales items are final.
Please contact us immediately if you received the wrong item for your order. In your email please include the order number and a photo of the item that was received. You can do so by emailing cuddlecraftindia09@gmail.com.Â
Please contact us immediately if your order arrived damaged. In your email please include the order number and a photo of the item that was received. You can do so by emailing cuddlecraftindia09@gmail.com.Â
To return your product, you should mail your product to: 17 Rupali society, Sussen Tarsali ring road, Tarsali, Vadodara-390009. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Â
Please contact us immediately if you wish to change or cancel your order. In your email please include the order number. You can do so by emailing cuddlecraftindia09@gmail.com.Â
